Unable to uninstall .NET Connector 6.4.4

[Martin OShea]

Hello

I'm currently trying to install .NET Connector 6.9.7 but every time I try to install it fails because of the existence on my PC of version of .NET Connector 6.4.4.

Although .NET Connector 6.4.4 is registered in the Windows Control Panel Programs and Features app and MySQL Installer 1.4.11, uninstalling, reinstallation or upgrading .NET Connector 6.4.4 fails.

There is no folder for version 6.4.4 of .NET Connector under C:\Program Files\MySQL or C:\ProgramData\MySQL but a few registry settings exist.

What follows is part of a log created by Microsoft Web Installer Platform when I tried to upgrade to .NET Connector 6.9.7.

Can you please advise?

Thanks

Martin O'Shea.

DownloadManager Information: 0 : Loading product xml from: https://go.microsoft.com/?linkid=9842185
DownloadManager Information: 0 : https://go.microsoft.com/?linkid=9842185 responded with 302
DownloadManager Information: 0 : Response headers:
HTTP/1.1 302 Moved Temporarily
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/html; charset=utf-8
Expires: -1
Location: https://www.microsoft.com/web/webpi/5.0/webproductlist.xml
Server: Microsoft-IIS/8.0
X-AspNetMvc-Version: 4.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Length: 175
Date: Sat, 12 Sep 2015 14:37:46 GMT
Connection: keep-alive


DownloadManager Information: 0 : Content-Encoding header: 'gzip'
DownloadManager Information: 0 : Number of bytes downloaded over the internet: '1029769'
DownloadManager Information: 0 : Number of bytes after possible decompression: '8188398'
DownloadManager Warning: 0 : Could not resolve keyword ID 5nine
DownloadManager Warning: 0 : Could not resolve keyword ID Security
DownloadManager Warning: 0 : Could not resolve keyword ID 5nine
DownloadManager Warning: 0 : Could not resolve keyword ID Security
DownloadManager Warning: 0 : Could not resolve keyword ID Backup
DownloadManager Warning: 0 : Could not resolve keyword ID Portal
DownloadManager Warning: 0 : Could not resolve keyword ID Backup
DownloadManager Warning: 0 : Could not resolve keyword ID Portal
DownloadManager Warning: 0 : Could not resolve keyword ID Backup
DownloadManager Warning: 0 : Could not resolve keyword ID Resource Provider
DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Cruiser
DownloadManager Warning: 0 : Could not resolve keyword ID Billing
DownloadManager Warning: 0 : Could not resolve keyword ID Showback
DownloadManager Warning: 0 : Could not resolve keyword ID Cloud Cruiser
DownloadManager Warning: 0 : Could not resolve keyword ID Billing
DownloadManager Warning: 0 : Could not resolve keyword ID Showback
DownloadManager Warning: 0 : Could not resolve keyword ID Terawe
DownloadManager Information: 0 : Filtering by current OS
DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/webapplicationlist.xml
DownloadManager Information: 0 : Content-Encoding header: 'gzip'
DownloadManager Information: 0 : Number of bytes downloaded over the internet: '113206'
DownloadManager Information: 0 : Number of bytes after possible decompression: '445834'
DownloadManager Warning: 0 : Could not resolve keyword ID MicrosoftAzure
DownloadManager Information: 0 : Filtering by current OS
DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/webapplicationlist.xml'; after preprocessing, location on disk: 'C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-97141593.xml'
DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml
DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml responded with 304
DownloadManager Information: 0 : Response headers:
HTTP/1.1 304 Not Modified
Content-Type: text/xml
Last-Modified: Thu, 08 May 2014 18:42:31 GMT
ETag: "26a51545ed6acf1:0"
Cache-Control: max-age=540
Date: Sat, 12 Sep 2015 14:37:53 GMT
Connection: keep-alive
X-CCC: GB
X-CID: 2


DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\-230948881.xml.temp
DownloadManager Information: 0 : Filtering by current OS
DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/mediaproductlist.xml'; after preprocessing, location on disk: 'C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-230948881.xml'
DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml
DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml responded with 304
DownloadManager Information: 0 : Response headers:
HTTP/1.1 304 Not Modified
Content-Type: text/xml
Last-Modified: Mon, 02 Feb 2015 17:50:31 GMT
ETag: "1a5deabc103fd01:0"
Cache-Control: max-age=322
Date: Sat, 12 Sep 2015 14:37:53 GMT
Connection: keep-alive
X-CCC: GB
X-CID: 2


DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\-1135381691.xml.temp
DownloadManager Information: 0 : Filtering by current OS
DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/ToolsProductList.xml'; after preprocessing, location on disk: 'C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-1135381691.xml'
DownloadManager Information: 0 : Loading product xml from: https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml
DownloadManager Information: 0 : https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml responded with 304
DownloadManager Information: 0 : Response headers:
HTTP/1.1 304 Not Modified
Content-Type: text/xml
Last-Modified: Thu, 08 May 2014 18:42:32 GMT
ETag: "8285645ed6acf1:0"
Cache-Control: max-age=580
Date: Sat, 12 Sep 2015 14:37:53 GMT
Connection: keep-alive
X-CCC: GB
X-CID: 2


DownloadManager Information: 0 : Remote file has not changed, using local cached file: C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\-1877981721.xml.temp
DownloadManager Information: 0 : Filtering by current OS
DownloadManager Information: 0 : Sucessfully loaded the feed 'https://www.microsoft.com/web/webpi/5.0/enterpriseproductlist.xml'; after preprocessing, location on disk: 'C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\preprocessor\-1877981721.xml'
DownloadManager Information: 0 : Sucessfully loaded the feed 'https://go.microsoft.com/?linkid=9842185'; after preprocessing, location on disk: 'C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\preprocessor\1343597488.xml'
DownloadManager Information: 0 : Getting ratings file from http://go.microsoft.com/?linkid=9752395
DownloadManager Information: 0 : http://go.microsoft.com/?linkid=9752395 responded with 302
DownloadManager Information: 0 : Response headers:
HTTP/1.1 302 Moved Temporarily
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/html; charset=utf-8
Expires: -1
Location: http://www.microsoft.com/web/handlers/WebPI.ashx?command=getatomfeedwithavgratingquery
Server: Microsoft-IIS/8.0
X-AspNetMvc-Version: 4.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Content-Length: 203
Date: Sat, 12 Sep 2015 14:37:53 GMT
Connection: keep-alive


DownloadManager Information: 0 : Content-Encoding header: 'gzip'
DownloadManager Information: 0 : Number of bytes downloaded over the internet: '23286'
DownloadManager Information: 0 : Number of bytes after possible decompression: '77396'
DownloadManager Warning: 0 : Error getting last-modified header, error code: 12150
DownloadManager Warning: 0 : HttpQueryInfoWithRetry for HTTP_QUERY_LAST_MODIFIED failed.
DownloadManager Information: 0 : Ratings file loaded successfully
DownloadManager Error: 0 : WebClient download error. Uri: http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png, Error: System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at Microsoft.Web.PlatformInstaller.UI.DownloadServiceImplementation.DownloadFile(Uri uri, String filePath)
DownloadManager Error: 0 : WebClient download error. Uri: http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png, Error: System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at Microsoft.Web.PlatformInstaller.UI.DownloadServiceImplementation.DownloadFile(Uri uri, String filePath)
DownloadManager Information: 0 : http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png responded with 404
DownloadManager Information: 0 : Response headers:
HTTP/1.1 404 Not Found
Content-Type: text/html
Server: Microsoft-IIS/7.5
P3P: CP="ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI"
X-Powered-By: ASP.NET
Date: Sat, 12 Sep 2015 14:38:28 GMT
Cteonnt-Length: 1245
Content-Encoding: gzip
Content-Length: 795


DownloadManager Information: 0 : http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png responded with 404
DownloadManager Information: 0 : Response headers:
HTTP/1.1 404 Not Found
Content-Type: text/html
Server: Microsoft-IIS/7.5
P3P: CP="ALL IND DSP COR ADM CONo CUR CUSo IVAo IVDo PSA PSD TAI TELo OUR SAMo CNT COM INT NAV ONL PHY PRE PUR UNI"
X-Powered-By: ASP.NET
Date: Sat, 12 Sep 2015 14:38:28 GMT
Cteonnt-Length: 1245
Content-Encoding: gzip
Content-Length: 795


DownloadManager Error: 0 : WinInet download error. Uri: http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png, Error: System.Net.WebException: Url 'http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png'; returned HTTP status code: 404
at Microsoft.Web.PlatformInstaller.ManagedWinInet.OpenUrlAndFollowRedirects(Uri& uri, IntPtr& hInetFile)
at Microsoft.Web.PlatformInstaller.ManagedWinInet.DownloadFile(Uri uri, String fileName, String& contentDispositionFileName)
at Microsoft.Web.PlatformInstaller.UI.DownloadServiceImplementation.DownloadFile(Uri uri, String filePath)
DownloadManager Error: 0 : WinInet download error. Uri: http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png, Error: System.Net.WebException: Url 'http://i.expression.microsoft.com/cc265059.100web(en-us,MSDN.10).png'; returned HTTP status code: 404
at Microsoft.Web.PlatformInstaller.ManagedWinInet.OpenUrlAndFollowRedirects(Uri& uri, IntPtr& hInetFile)
at Microsoft.Web.PlatformInstaller.ManagedWinInet.DownloadFile(Uri uri, String fileName, String& contentDispositionFileName)
at Microsoft.Web.PlatformInstaller.UI.DownloadServiceImplementation.DownloadFile(Uri uri, String filePath)
DownloadManager Information: 0 : Adding product MySQL Connector/Net (MySQLConnector) to cart
DownloadManager Information: 0 : Adding product 'MySQLConnector'
DownloadManager Information: 0 : Setting current install to 1
DownloadManager Information: 0 : Starting install sequence
DownloadManager Information: 0 : Downloading file 'http://dev.mysql.com/get/Downloads/Connector-Net/mysql-connector-net-6.9.7.msi'; to: C:\Users\Martin O'Shea\AppData\Local\Temp\tmp7982.tmp
DownloadManager Information: 0 : http://dev.mysql.com/get/Downloads/Connector-Net/mysql-connector-net-6.9.7.msi responded with 302
DownloadManager Information: 0 : Response headers:
HTTP/1.1 302 Found
Date: Sat, 12 Sep 2015 14:39:24 GMT
Server: Apache/2.2
Set-Cookie: MySQL_S=tfh16cq5fa2u26fhsn19gqcbls0vtb80; path=/; domain=mysql.com; HttpOnly
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Location: http://cdn.mysql.com/Downloads/Connector-Net/mysql-connector-net-6.9.7.msi
Content-Encoding: gzip
Vary: Accept-Encoding
Content-Length: 122
Content-Type: text/html; charset=UTF-8


DownloadManager Information: 0 : Number of bytes downloaded over the internet: '12177408'
DownloadManager Information: 0 : Number of bytes after possible decompression: '12177408'
DownloadManager Information: 0 : Moving downloaded file 'C:\Users\Martin O'Shea\AppData\Local\Temp\tmp7982.tmp' to: C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\installers\MySQLConnector\E60C34146B08E8044B531E92EBC7431F75D6E1CF\mysql-connector-net-6.9.7.msi
DownloadManager Information: 0 : Starting EXE command for product 'MySQL Connector/Net'. Commandline is: 'C:\Windows\system32\msiexec.exe /x {5FD88490-011C-4DF1-B886-F298D955171B} /qn'. Process Id: 4792
DownloadManager Information: 0 : Install exit code for product 'MySQL Connector/Net' is '1605'
DownloadManager Information: 0 : Ignoring exit code '1605' for product 'MySQL Connector/Net'
DownloadManager Information: 0 : Starting EXE command for product 'MySQL Connector/Net'. Commandline is: 'C:\Windows\system32\msiexec.exe /x {2DDC7E93-29AB-4260-A9DB-697F7FA88157} /qn'. Process Id: 3628
DownloadManager Information: 0 : Install exit code for product 'MySQL Connector/Net' is '1603'
DownloadManager Information: 0 : Ignoring exit code '1603' for product 'MySQL Connector/Net'
DownloadManager Information: 0 : Starting MSI install for msi 'C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\installers\MySQLConnector\E60C34146B08E8044B531E92EBC7431F75D6E1CF\mysql-connector-net-6.9.7.msi', commandline: 'ACTION=INSTALL REBOOT=ReallySuppress'
DownloadManager Information: 0 : MSI install return value for product 'MySQL Connector/Net' is '1603'
DownloadManager Error: 0 : Install return code for product 'MySQL Connector/Net' is Failure (A previous version of Connector/Net is installed that cannot be automatically uninstalled. You will need to remove it manually first.)
DownloadManager Information: 0 : Product MySQL Connector/Net done install completed
DownloadManager Information: 0 : Increasing current install to 2
DownloadManager Information: 0 : MySQL Connector/Net installation log: C:\Users\Martin O'Shea\AppData\Local\Microsoft\Web Platform Installer\logs\install\2015-09-12T15.39.35\mysql-connector-net-6.9.7.txt
DownloadManager Information: 0 : Product: MySQLConnector, Install Status: InstallCompleted-Failure, Install Time: 00:00:04.0662326