Customers whose Cisco products

[munna munna]

Customers whose Cisco products are provided or maintained through a prior or existing agreement with third-party support organizations such as Cisco Partners, authorized resellers, or service providers should contact that support organization for assistance with obtaining the free software upgrade(s).

Customers who purchased directly from Cisco but who do not hold a Cisco service contract, and customers who purchase through third party vendors but are unsuccessful at obtaining fixed software through their point of sale, should obtain fixed software by contacting the Cisco Technical Assistance Center (TAC) using the contact information listed below. In these cases, customers are entitled to obtain an upgrade to a later version of the same release or as indicated by the applicable row in the Software Versions and Fixes table (noted above).