Re: missing lib error when installing MEM monitor agent
Posted by: Andy Bang
Date: March 07, 2018 06:49PM

Dayo,

Sorry to hear that you're having trouble installing the MEM Agent. It's a little surprising because it uses the same JRE and installation procedure as the Service Manager, which you say is running fine on another box.

One place to start looking into this is the installer log. After installation you should have the following:

[testuser@boxname]~/test/agent: ls
bin etc lib scripts uninstall.dat
configuration_report.txt install.log licenses spool
doc java logs uninstall

The install.log file is the installer log. However, that may not be there if the installation was not successful, in which case you'll find the installer log in the /tmp dir. For example, you should see something like this:

/tmp/bitrock_installer_8595.log

The _8595 part will be something different in your case.

In mine, after a successful installation, I see the following in the log:

[testuser@boxname]~/test/agent: cat install.log | grep libjsig
Unpacking /home/testuser/test/agent/java/lib/amd64/libjsig.so
Creating link /home/testuser/test/agent/java/lib/amd64/server/libjsig.so

Do you at least see the "Unpacking" part in yours?

And after installation I see:

[testuser@boxname]~/test/agent: ls -l java/lib/amd64/server/
total 16806
lrwxrwxrwx 1 testuser blah 13 Mar 8 01:26 libjsig.so -> ../libjsig.so
-rwxr-xr-x+ 1 testuser blah 17043762 Dec 20 06:24 libjvm.so
-rw-r--r--+ 1 testuser blah 1423 Dec 20 06:24 Xusage.txt

Also, it appears that you're installing as the root user (because it's being put in /opt/mysql) and I wonder if you could try installing as a non-root user?

Thanks,

Andy

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