UPDATE value in Column based on value Other column same table

[Daniel Coetzee]

Hi,

Quite new at this. I tried to update a column in a CSV with the below code. Basically what I want to do is select multiple values in one column in order to update the value in the new column (like creating categories). In excel I either filter on a set of values to update the other column, but even if I just add one value it wont update. No errors just no change?

UPDATE telecom_customer_churn
SET ChurnGroup = "Delivery Satisfaction"
WHERE ChurnReason IN("Network Reliability","Product dissatisfaction","Limited range of services", "Competitor had better devices","Competitor made better offer","Long distance charges","Competitor offered higher download speeds", "Competitor offered more data","Lack of affordable download/upload speed","Price to high", "Extra data charges")

or even just

UPDATE telecom_customer_churn
SET ChurnGroup = "Delivery Satisfaction"
WHERE ChurnReason = "Network Reliability";

Neither of these changes anything, but bot will run.