Accordingly to the company policy we cannot involve in the direct conversations with users unless it is done through the public approved channels such as forums.
I understand that waiting days for replies on the forum can be frustrating.
Therefore, we have our MySQL Support Team, which will happily assist you with any problem related to MySQL software products. You will be able to open tickets that are replied and updated on the timely manner with the option to escalate if the problem is really critical etc. Finding solutions for your issues will be a high-priority task for Support and Development teams.
Here you can contact a representative to discuss your needs and Technical Support:
https://www.mysql.com/about/contact/
Otherwise, I am still happy to continue as we did before in this forum.
Unfortunately, there is no guarantee about the time of the responses in the forum.